Client Success Specialist

About Xceed Growth

Xceed Growth is a leading Growth & Performance Marketing & Training Agency dedicated to driving predictable, profitable, and sustainable success for ambitious businesses. Through innovative performance marketing strategies and data-driven decision-making, we help our clients achieve massive scale while maintaining excellence in execution.

Position Overview

We’re seeking a proactive Client Success Specialist to serve as the primary point of contact between our agency and clients. The ideal candidate will combine strong relationship management skills with a deep understanding of digital marketing, ensuring client satisfaction and growth through strategic partnership and excellent service delivery.

Core Responsibilities

• Serve as the main point of contact for assigned client accounts
• Develop and maintain strong relationships with key client stakeholders
• Monitor and report on campaign performance metrics
• Conduct regular client meetings and quarterly business reviews
• Identify upsell opportunities and expand client relationships
• Coordinate with internal teams to ensure client deliverables
• Create and present performance reports and recommendations
• Manage client expectations and maintain satisfaction levels
• Handle client concerns and escalations professionally
• Document client interactions and maintain CRM records
• Facilitate smooth onboarding of new clients
• Develop client success strategies and growth plans

Required Qualifications

• 1+ years of client success or account management experience
• Strong understanding of digital marketing services
• Experience with CRM systems and reporting tools
• Excellent presentation and communication skills in English
• Proven track record of maintaining client relationships
• Experience in handling high-value B2B accounts
• Strong project management abilities
• Proficiency in data analysis and reporting
• Experience with performance marketing metrics
• Understanding of marketing KPIs and business objectives

Desired Personal Qualities

• Strong interpersonal and relationship-building skills
• Excellent problem-solving abilities
• Detail-oriented and organized
• Proactive and self-motivated
• Strategic thinker
• Empathetic and patient
• Results-driven mindset
• Team player
• Professional demeanor

What We’re Not Looking For

• Those who avoid difficult conversations
• Individuals uncomfortable with data analysis
• People who need extensive oversight
• Those who prioritize short-term fixes over long-term success
• Candidates unwilling to take ownership of client relationships

On-Track Earnings & Work Schedule

• Monthly Salary: COMPETITIVE SALARY
• Performance Bonuses: Available based on team performance
• Schedule: Day shift (Philippine Time)
• Work Setting: 100% Remote

Our Values

1. Growth Engineering: We continuously research and implement cutting-edge marketing technologies
2. Data-Driven Decision Making: We rely on data to guide our strategies and optimize results
3. Client-Centric Approach: We prioritize understanding and meeting client needs
4. Simplification and Systemization: We optimize processes for maximum efficiency
5. Extreme Ownership: We take responsibility for our results and actions
6. Radical Transparency: We maintain open communication at all levels
7. Speed and Experimentation: We embrace rapid testing and learning from failures

BENEFITS

• HMO coverage
• Professional development budget
• Regular training and certification opportunities
• 100% remote work setup
• Modern tools and resources
• Collaborative, high-energy virtual work environment
• Internet allowance

Ready to Join Us?

If you’re passionate about client success and ready to take ownership of client relationships, we want to hear from you.